Many Hispanics use “full name”: 2+ names & 2+ surnames, creating multiple accounts for 1 individual: Maria del Pilar Rodriguez de Ruiz. Avoid confusions by guiding your Hispanic patients or clients on proper name use in current country of residence. “Maria Rodriguez” or “Pilar Ruiz” instead of both or even more, like “Maria Ruiz” or “Pilar Rodriguez”. Educate your providers, LEPs and clients regarding this common use of multiple names and surnames by Hispanics. It will help them avoid a lot of headaches in the future, and will assist the Hispanics when they request services.
What is “CLAS”? Read my blog post at ProZ.com Translator T.O.
Guest blog post at ProZ.com Translator T.O.
CLAS is the acronym for Culturally and Linguistically Appropriate Services. The term was originally born from the Office of Minority Health of the U.S. Department of Health and Human Services. In the United States, CLAS Standards for healthcare fall within varying levels of stringency, including federal mandates, general guidelines, and recommendations in three frameworks: Culturally Competent Care, Language Access Services, and Organizational Supports for Cultural Competency.
Culturally and Linguistically Appropriate Services, CLAS, encompasses a group of policies, behaviors and attitudes that allow professionals, companies, and government agencies to work effectively in cross-cultural situations. CLAS also refers to services that are respectful of the beliefs and practices of diverse populations and are responsive to the cultural and linguistic needs of those individuals, requiring workforce and providers to acquire or enhance their ability to understand and respond effectively to multicultural clients and patients.
Although initially CLAS referred to the healthcare industry in America, the concept has acquired a much wider application and has been adopted, adapted and localized by other countries and by many government agencies throughout the world. Additionally, similar standards have been adopted by others in the public and private sectors, including the legal environment, the educational establishment, financial services and the business world in general.
Next Tuesday, August 23, you will be able to learn more about CLAS and other Healthcare Standards in the Global Village of the 21st Century. Register at http://www.proz.com/translator-training/topic/Interpreting